SOCCER LOCKER MIAMI, a Ziggy's Soccer Inc. Company, respects your personal information. Each customer is treated with respect honesty and trust. We do not sell, rent, or loan any information regarding our customers. Any information taking from our customers will only be use to improve our service to better satisfied our customer needs. We follow this policy not just because it is the law, but because we believe that it is the right thing to do. Orders received after 2:30 PM Mon-Fri will be processes the next business day. Saturday and Sunday orders will be processes on Monday or next business day.
SAFETY AND SECURITY POLICY
SOCCERLOCKER.COM is a 100% secure web site. Shopping with credit cards is safe. We use Concord servers for collecting your credit card information. Concord provides data encryption, server authentication, message integrity and optional client authentication for a Transmission Control Protocol (TCP)/IP connection by using Secure Sockets Layer (SSL) protocol, version 3.0. Secure Sockets Layer (SSL) is an advanced encryption technology that works with Netscape Navigator, Microsoft Internet Explorer, and AOL. With cutting edge technology SoccerLocker.com assures our customers a smooth and secure shopping experience. Shopping with us is risk free.
If you would still prefer to telephone us with your credit card information, you can call 1-866-957-6223 or (305) 670-9100 outside the U.S. You can also fax us at (305) 670-1042. Our Customer Service Team is available to assist you with all your needs Monday through Friday 10 a.m. to 7 p.m. (EST).
INTERNATIONAL DELIVERY POLICY
International customers will be required by their country to pay duties, taxes and carrier's broker fees before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Soccer Locker merchandise and shipping charges.
Soccerlocker.com has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144
NO RISK RETURN/EXCHANGE POLICY
Returning New Items
All products sold are picked by our staff, players and coaches, making our product selection unique. Here at Soccer Locker Miami we know that sometimes the item that you bought turns out to be different than what you expected. For a full refund for the cost of the item or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. For exchange items, the customer will pay for the shipping charges back to Soccer Locker and we will pay for the shipping back to the customer. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return.
If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (UPS Ground service) in consideration of our error and the welfare of your business with us.
Pleas ship your return package either UPS or insured US Mail (remember to keep your receipt and tracking number) to:
Soccer Locker Miami
9601 S. Dixie Highway
Miami, FL 33156
Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error.
Note: There are NO returns allowed on Sale Items, customized items, videos, or DVD's with opened packaging.