SOCCER LOCKER MIAMI, a Ziggy's Soccer Inc.
Company, respects your personal information. Each customer
is treated with respect honesty and trust. We do not sell,
rent, or loan any information regarding our customers. Any
information taking from our customers will only be use to
improve our service to better satisfied our customer needs.
We follow this policy not just because it is the law, but
because we believe that it is the right thing to do. Orders
received after 2:30 PM Mon-Fri will be processes the next
business day. Saturday and Sunday orders will be processes
on Monday or next business day.
SAFETY AND SECURITY POLICY
SOCCERLOCKER.COM is a 100% secure web site.
Shopping with credit cards is safe. We use Concord servers
for collecting your credit card information. Concord provides
data encryption, server authentication, message integrity
and optional client authentication for a Transmission Control
Protocol (TCP)/IP connection by using Secure Sockets Layer
(SSL) protocol, version 3.0. Secure Sockets Layer (SSL) is
an advanced encryption technology that works with Netscape
Navigator, Microsoft Internet Explorer, and AOL. With cutting
edge technology SoccerLocker.com assures our customers a smooth
and secure shopping experience. Shopping with
us is risk free.
If you would still prefer to telephone us with your credit
card information, you can call 1-866-95-SOCCER (762237) or
(305) 670-9100 outside the U.S. You can also fax us at (305)
670-1042. Our Customer Service Team is available to assist
you with all your needs Monday through Friday 10 a.m. to 7
p.m. (EST).
INTERNATIONAL DELIVERY POLICY
International Shipping Now Available!
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Step-By-Step Order Guide:
1. Shop for your items on our website and add them to your cart.
2. Setup your Bongo International account by clicking the below image.
3. After signup, Bongo will provide you with your very own US address.
4. Back at our site, proceed to checkout.
5. Enter your new US address supplied by Bongo as both your BILLING and SHIPPING Address.
6. Use the credit card that you have on file with Bongo as the payment method... No Exceptions.
7. Choose your domestic shipping method, and Place Order.
8. Once completed, finish your verification process with Bongo.
9. Bongo will take over from here, so communicate directly with them for delivery of your order.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started!
NO
RISK RETURN/EXCHANGE POLICY
Returning New Items
All products sold are picked by our staff, players and coaches,
making our product selection unique. Here at Soccer Locker
Miami we know that sometimes the item that you bought turns
out to be different than what you expected. For a full refund
for the cost of the item or exchange, the item must be returned
in its original condition and if sold as a set (i.e. warm-up
pant and jacket) it must be returned as a set. For exchange
items, the customer will pay for the shipping charges back
to Soccer Locker and we will pay for the shipping back to
the customer. Almost all items that have been worn outside
(especially shoes) will show signs of wear and will no longer
be in original condition, thus it is important to try everything
on indoors or we cannot accept or process your return.
If
we sent you the wrong item in error, we will, of course, pay
the shipping costs. We ship all exchange orders back to you
for FREE (UPS Ground service) in consideration
of our error and the welfare of your business with us.
Pleas ship your return package either UPS or insured US Mail (remember to keep your receipt and tracking number) to:
Soccer Locker Miami 9492 S. Dixie Highway
Miami, FL 33156
Please understand that we cannot accept COD's or packages
marked "Bill Recipient" and please keep the receipt or tracking
number of your returned package in the event it is delayed
or lost in transit. All refunds will be for merchandise only;
we cannot refund shipping costs unless the item was sent in
error.
Note: There are NO returns allowed on Sale Items, customized items,
videos, or DVD's with opened packaging.
